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« on: 18/11/20, 03:21am »
I am also getting increasingly frustrated over this issue.
Three times in the past week, I have 'lost' to a much lower-ranked player I was winning against, only because of server issues. In the last of these instances, I was briefly disconnected and reconnected, then my opponent had connection issues and timed out, but still I forfeited the match, which was even more galling.
(It also seems that refreshng the page, even after just a few seconds, sometimes triggers match termination.Is this a bug?)
Guest 202382 thinks this is a trivial matter, but presumably HM only measures rankings and winning streaks because a significant number of players DO care about these things.
I certainly find it disheartening to lose all the ground I have gained through several hard-fought victories because of a brief server issue.
It has got to the point where I hesitate to play against much lower-ranked players, not because I fear losing, but because I fear the penalty if the game is terminated.
Please, please do something about this problem, either reinstating ranking points lost due to server issues or allowing a little longer for players to return. (If I can wait 2 minutes for my opponent to consider a move, surely she could wait 2 minutes for me to reconnect?)