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Happy Meeple community / Re: Disconnects are infuriating
« on: 26/05/22, 10:15am »
Pam,
I can certainly understand your frustration. It is very very annoying to lose a game because of a connection issue.
We have spent a lot of time trying to understand what is going on. We never noticed any clear reason during our many investigations.
We also wrote quite a few lines of code to try and improve what we thought could potentially go wrong. But nothing ever changed the stats.
The biggest improvement we did was to give the possibility to refresh the page. The game is then reloaded and usually the game can keep going then. However, even this major improvement did not seem to make much difference. The rate of abandonned/unfinished online games stays around 2.5%/3%. It seems to be the absolute bottom for now.
What you should know is that the game server has a session of 45 seconds. This means that you get disconnected from the gaming server after that time. The website sessions last much longer but for technical reasons related to the technology used, the gaming server has a shorter session length of 45 seconds. In practice, this means that after 45 seconds, the gaming server considers you gone and the game lost. For that reason, if you refresh the game page after 45s of disconnection, you will be redirected to the home page. I would therefore strongly advise you to refresh the page as soon as you suspect that something is not quite right.
We have started to work on a new gaming server with a more recent technology. We hope that this will make a difference. It is very likely that the current technology does not handle disconnection/reconnection very well. Unfortunately, that's out of our hands.
Happy gaming!
I can certainly understand your frustration. It is very very annoying to lose a game because of a connection issue.
We have spent a lot of time trying to understand what is going on. We never noticed any clear reason during our many investigations.
We also wrote quite a few lines of code to try and improve what we thought could potentially go wrong. But nothing ever changed the stats.
The biggest improvement we did was to give the possibility to refresh the page. The game is then reloaded and usually the game can keep going then. However, even this major improvement did not seem to make much difference. The rate of abandonned/unfinished online games stays around 2.5%/3%. It seems to be the absolute bottom for now.
What you should know is that the game server has a session of 45 seconds. This means that you get disconnected from the gaming server after that time. The website sessions last much longer but for technical reasons related to the technology used, the gaming server has a shorter session length of 45 seconds. In practice, this means that after 45 seconds, the gaming server considers you gone and the game lost. For that reason, if you refresh the game page after 45s of disconnection, you will be redirected to the home page. I would therefore strongly advise you to refresh the page as soon as you suspect that something is not quite right.
We have started to work on a new gaming server with a more recent technology. We hope that this will make a difference. It is very likely that the current technology does not handle disconnection/reconnection very well. Unfortunately, that's out of our hands.
Happy gaming!