General > Tutorial, training, online play

Being penalised for crashed games and "Leave game" option

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Geraldine M.:
If it does, I haven't registered,partly because I have recently been playing in two different time zones.

Should we beware of 5.13am UK time? Does your server have a quick nap then?

Geraldine M.:
Just happened again, a little after 4pm UK time.

My internet cut out for approx 3 seconds, due to a power fluctuation. My computer reconnected once the modem was back online, but I kept getting in-game error messages that the HM server could not re-establish a connection. Then tried refreshing (well within the disconnection time limit) ... and the game had terminated.

Paul M.:
It's true that it's sometimes unpleasant, but I understand that there's no way to make a difference between someone who had an internet/power issue and someone faking it to get out of a game that didn't go their way...

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